Privacy Policy

Introduction

Dlvwy ("we", "us", or "our") operates the Atlas delivery platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our WhatsApp ordering service, vendor portal, rider portal, and marketing website (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our Services.

Information we collect

Information you provide directly

• Phone number (used for WhatsApp and SMS communication)
• Name and contact details
• Delivery address and location information
• Order details and preferences
• Payment information (processed securely by our payment partners)
• Vendor business information, including business name, address, menus, and bank account details (for registered vendors)
• Rider identification, vehicle details, and bank account details (for registered riders)
• Any other information you voluntarily provide through our Services

Information collected automatically

• Message content exchanged through our WhatsApp and SMS services
• Order and delivery tracking data, including timestamps and location
• Device and browser information when accessing our web portals
• Usage patterns and platform interaction data
• IP address and approximate location derived from it
• Cookies and similar tracking technologies (see "Cookies" section below)

How we use your information

We use the information we collect to:

• Process, fulfil, and deliver orders
• Facilitate communication between customers, vendors, and riders
• Provide and improve our AI-powered conversational ordering experience
• Process payments and manage vendor and rider payouts
• Send order updates, delivery notifications, and service-related communications
• Verify vendor and rider identities during onboarding
• Maintain platform security, detect fraud, and prevent abuse
• Analyse usage patterns to improve our Services
• Comply with legal obligations and enforce our terms

Data sharing

We share your information only as necessary to operate and improve our Services:

• Between platform participants: Vendor names and delivery addresses are shared with riders to facilitate delivery. Customer phone numbers may be shared with vendors for order-related communication.
• Payment processors: Payment details are shared with Paystack and Stripe to process transactions securely. We do not store full card numbers.
• Messaging providers: Message content is processed through Meta (WhatsApp Business API) and Twilio to deliver our conversational services.
• AI providers: Message content may be processed by AI providers (OpenAI, Anthropic) to power our conversational ordering. We do not use your data to train third-party AI models.
• Analytics and monitoring: Aggregated, anonymised usage data may be shared with analytics providers to improve our Services.
• Legal requirements: We may disclose information when required by law, regulation, or legal process.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand usage patterns. You can manage your cookie preferences through your browser settings. Essential cookies required for the site to function cannot be disabled.

Data security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymise it. Specific retention periods vary by data type:

• Order and transaction records: retained for accounting and legal compliance purposes
• Message history: retained to provide continuity in your ordering experience
• Account information: retained while your account is active, and for a reasonable period after

Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us. We will respond to your request within a reasonable timeframe.

Children's privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes through our Services or by other appropriate means. The "Last updated" date at the top of this page indicates when this policy was last revised.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us or email privacy@dlvwy.com.